A 399bdt com account is typically locked for one of two reasons: 5 consecutive incorrect password attempts Or Suspicious login activity being identified. Each case has its own resolution.
If locked due to an incorrect password:
If locked for security reasons:
Email [email protected] or reach us via live chat. Once your registered mobile number and identity are verified, it usually takes Within 2–4 hours The account is reactivated.
Account
If locked due to an incorrect password:
1In most cases, waiting 15–30 minutes is enough for the account to unlock automatically.
2Then log in with your correct password.
3If you've forgotten your password, log in via OTP or reset your password.
If locked for security reasons:
Email [email protected] or reach us via live chat. Once your registered mobile number and identity are verified, it usually takes Within 2–4 hours The account is reactivated.
Account
No need to worry if you've forgotten your password – you can set a new one in just 2 minutes. Here's the full process, step by step:
If your mobile number has changed or you're not receiving the OTP, contact support directly.
Account
1Enter Go to the page and click the "Forgot your password?" link.
2Your registered Mobile Number Type it in and tap the "Send OTP" button.
3The code sent to your phone 6-digit codedigit code. The code expires in 120 seconds.
4Type your new password twice – use at least 8 characters, including one number and one special character.
5Once saved, your new password will be active immediately.
If your mobile number has changed or you're not receiving the OTP, contact support directly.
Account
This issue is usually caused by an outdated browser cache or a connection problem. Try each of the following steps in order:
If the issue persists, email support with your phone model and browser version.
App & Technology
1Refresh the Browser – Reload the page in Chrome or Firefox.
2Clear cache and cookies – Go to Chrome Settings > Privacy > Clear Browsing Data.
3Update Your Browser – Install the latest version of Chrome from the Play Store or App Store.
4Check your internet connection – Check that your mobile data or Wi-Fi connection is working properly.
5Try a Different Browser – If Chrome isn't working, try Firefox or Samsung Internet.
If the issue persists, email support with your phone model and browser version.
App & Technology
Keeping your personal information and funds safe is 399bdt com's top priority. Here are the security measures the platform uses:
Data Security:
All personal information With 256-bit SSL encryption Secure – as safe as a bank. Your name, mobile number, and transaction details are never sold or shared with any third party.
Fund Security:
User funds are kept completely separate from the company's operational funds. Withdrawal requests are sent exclusively to the registered bKash or Nagad number on file — nowhere else.
Login Security:
You'll receive an SMS alert immediately if a login attempt is made from an unrecognized device. If suspicious activity is detected across multiple devices on the same account, it is automatically secured.
Security
Data Security:
All personal information With 256-bit SSL encryption Secure – as safe as a bank. Your name, mobile number, and transaction details are never sold or shared with any third party.
Fund Security:
User funds are kept completely separate from the company's operational funds. Withdrawal requests are sent exclusively to the registered bKash or Nagad number on file — nowhere else.
Login Security:
You'll receive an SMS alert immediately if a login attempt is made from an unrecognized device. If suspicious activity is detected across multiple devices on the same account, it is automatically secured.
Security
Payouts at 399bdt com after a win are usually very fast. Here are the details:
Live Bet or Sports Betting: As soon as the match or event result is confirmed, your winnings are credited to your 399bdt com wallet. Typically, within Within 5–15 minutes।
Crash Game: Cashing out adds funds to your wallet instantly.
Withdraw from wallet to bKash/Nagad:
Processing may take a little longer during bank holidays or late at night, but never more than 24 hours.
Payment
Live Bet or Sports Betting: As soon as the match or event result is confirmed, your winnings are credited to your 399bdt com wallet. Typically, within Within 5–15 minutes।
Crash Game: Cashing out adds funds to your wallet instantly.
Withdraw from wallet to bKash/Nagad:
1Log in and go to the "Withdrawal" section.
2Select the amount and payment method.
3Confirm – usually Within 5–10 minutes for the funds to arrive.
Processing may take a little longer during bank holidays or late at night, but never more than 24 hours.
Payment
No, 399bdt com is strictly For users aged 18 and above. This isn't just about policy – it's part of our responsibility.
Age verification process:
Your date of birth is required at registration, and the system verifies it automatically. Registration forms cannot be submitted by anyone under 18.
A national ID is required for KYC verification during large withdrawals, at which point your date of birth is re-verified. If an account is found to have been registered with a false age, it will be permanently banned and the balance may be forfeited.
If you suspect someone you know is underage and using 399bdt com, please let us know – we will investigate.
Account
Age verification process:
Your date of birth is required at registration, and the system verifies it automatically. Registration forms cannot be submitted by anyone under 18.
A national ID is required for KYC verification during large withdrawals, at which point your date of birth is re-verified. If an account is found to have been registered with a false age, it will be permanently banned and the balance may be forfeited.
If you suspect someone you know is underage and using 399bdt com, please let us know – we will investigate.
Account
KYC (Know Your Customer) is an identity verification process required for withdrawals exceeding ৳10,000. It's in place to protect your account and funds.
Required document (any one of the following):
Deposit Method:
Time: Typically within the upload Within 2–6 hours Verification is completed. Processing is faster on business days and may take slightly longer on holidays.
Account
Required document (any one of the following):
✓National ID Card (NID) – photos of both front and back
✓Passport data page
✓Birth Registration Certificate (only if you don't have an NID)
Deposit Method:
1Log in and go to Profile > Verification > Document Upload.
2Take photos of your documents in good lighting – blurry images will need to be re-uploaded.
3Submit.
Time: Typically within the upload Within 2–6 hours Verification is completed. Processing is faster on business days and may take slightly longer on holidays.
Account